Refund policy

At Dantivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be in original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale

  • Gift cards

  • Personal care items (if applicable)

  • Items damaged due to misuse

3. How to Request a Return

To initiate a return, please contact us first:

📧 joss66889@outlook.com

Please include:

  • Your order number

  • Reason for return

  • Clear photos of the item (if damaged or incorrect)

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

  • We are not responsible for lost return packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos.

We will offer one of the following solutions:

  • Replacement item

  • Partial refund

  • Full refund (if applicable)

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

  • Shipping fees (if any) are non-refundable unless the error was ours.

7. Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing times may vary).

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

9. Contact Information

For any return-related questions:

📧 joss66889@outlook.com

We typically respond within 24–48 business hours.