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DantivoThank you for shopping with Dantivo. Below you will find detailed information about our shipping process, delivery times, and important policies.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
During peak seasons or high order volumes, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
2. Shipping Time
Estimated delivery times vary depending on your location:
Europe: 5–12 business days
United States & Canada: 7–15 business days
Australia & Other Regions: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
4. Customs, Duties & Taxes
For international orders:
Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.
These charges are determined by your local customs authority.
We are not responsible for delays caused by customs clearance procedures.
5. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
We are not responsible for lost packages.
Additional reshipping fees may apply.
If your tracking shows delivered but you did not receive the package, please contact your local courier first before reaching out to us.
6. Lost or Delayed Packages
If your order has not arrived within 30 business days, please contact us at:
📧 joss66889@outlook.com
We will investigate the issue and provide a suitable solution.
7. Order Changes & Cancellations
Orders may only be modified or canceled within 12 hours of purchase.
After processing begins, we are unable to guarantee changes or cancellations.
8. Contact Us
If you have any shipping-related questions, please contact:
📧 joss66889@outlook.com
Our customer support team typically responds within 24–48 business hours.
