Isabella | Sandal with 6cm Comfort Sole

Thank you for shopping with Dantivo. Below you will find detailed information about our shipping process, delivery times, and important policies.

1. Order Processing Time

• Orders are processed within 1–3 business days (Monday–Friday).

• Orders are not processed on weekends or public holidays.

• During peak seasons or high order volumes, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

2. Shipping Time

Estimated delivery times vary depending on your location:

• Europe: 5–12 business days

• United States & Canada: 7–15 business days

• Australia & Other Regions: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. Customs, Duties & Taxes

For international orders:

• Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.

• These charges are determined by your local customs authority.

• We are not responsible for delays caused by customs clearance procedures.

5. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• We are not responsible for lost packages.

• Additional reshipping fees may apply.

If your tracking shows delivered but you did not receive the package, please contact your local courier first before reaching out to us.

6. Lost or Delayed Packages

If your order has not arrived within 30 business days, please contact us at:

📧 joss66889@outlook.com

We will investigate the issue and provide a suitable solution.

7. Order Changes & Cancellations

Orders may only be modified or canceled within 12 hours of purchase.

After processing begins, we are unable to guarantee changes or cancellations.

8. Contact Us

If you have any shipping-related questions, please contact:

📧 joss66889@outlook.com

Our customer support team typically responds within 24–48 business hours.

At Dantivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be in original packaging

• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale

• Gift cards

• Personal care items (if applicable)

• Items damaged due to misuse

3. How to Request a Return

To initiate a return, please contact us first:

📧 joss66889@outlook.com

Please include:

• Your order number

• Reason for return

• Clear photos of the item (if damaged or incorrect)

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

• We are not responsible for lost return packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos.

We will offer one of the following solutions:

• Replacement item

• Partial refund

• Full refund (if applicable)

6. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method.

• Please allow 5–10 business days for the refund to appear in your account.

• Shipping fees (if any) are non-refundable unless the error was ours.

7. Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company (processing times may vary).

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

9. Contact Information

For any return-related questions:

📧 joss66889@outlook.com

We typically respond within 24–48 business hours.